RAHEEL RAIS AHMED

About

Having the willingness to learn and grow personally and professionally, I am looking for a position in a company that needs and values quality solutions service and system maintenance.

Passionate, diligent and focused IT Administrator with 5+ years of cumulative experience as a Networks solution / System admin / Desktop Support Engineer.

Technical knowledge & proficiency in system administration, network maintenance, hardware maintenance, operating systems, Windows (All versions) & MS- DOS and the willingness to learn and effectively apply new technologies.
Analytical thinker, consistently resolving ongoing issues, often called upon to consult on problems that have eluded resolution by others.
Extensive exposure to a comprehensive range of team activities, thrive on working in challenging environment.
Demonstrated problem analysis/ resolution skills, ability to troubleshoot, solve problems quickly& completely.
Excellent client management skills innate ability to build strong, lasting and mutually beneficial relationships.
Hacking knowledge.

Education

2010

Higher Secondary H.S.C Part l & ll at Board of Intermediate Education Karachi

211

Diploma in Computer Hardware Technology at Sindh Board of Technical Education

2012

Diploma in Information Technology at Pakistan Institute of Computer Sciences

2013

Computer Networking Technician Certified at NETWORK EXPERTS

Experience

2007-2008

IT Support at Riyadh Development Company

Provide support to end users either over the phone Internet or in person, and solve their computing problems in a timely manner.
 Monitor equipment for errors or stoppages and take remedial action.
 Troubleshoot difficult or unusual situations.
 Undertake back-up and recovery activities.
 Perform routine maintenance and cleaning of equipment.
 Documents and review processes and procedures etc.

Jan, 2010

IT Technical Support officer at AL-Rajhi steel

 Performed maintenance on copy machines, Xerox scanner, printers, etc
 Performed server updates on a regular basis.
 Performed troubleshooting, diagnosing, solving and replacing parts.

Maintenance & Upgrades:
 Repaired and upgraded old installed systems; configured new systems.
 Documented the history of requests.
 Continuously up-to-date regarding software.
 Installing and configuring computer systems
 Diagnosing and solving hardware/software faults
 Logging customer/employee queries
 Analyzing call logs to spot trends and underlying issues
 Assembling and Trouble shooting, Installation of Operating System
 Drivers, Installation of software and packages Sharing Printers
 Networking windows servers, Switches, firewalls, wireless routers, Cisco routers & Break hacking etc.

CURRENT

IT Administrator at AL-Hokair Group & Sons /Riyadh Plastic Factory

 Installing and configuring computer hardware operating systems and applications.
 Monitoring and maintaining computer systems and networks.
 Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
 Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
 Replacing parts as required.
 Providing support, including procedural documentation and relevant reports.
 Following diagrams and written instructions to repair a fault or set up a system.
 Supporting the roll-out of new applications.
 Setting up new users’ accounts and profiles and dealing with password issues.
 Responding within agreed time limits to call-outs.
 Working continuously on a task until completion (or referral to third parties, if appropriate).
 Prioritizing and managing many open cases at one time.
 Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.
 Testing and evaluating new technology.
 Conducting electrical safety checks on computer equipment.
 Established solid work interactions with customers and employees alike.
 Assembled information and customer feedback to clarify client requirements